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Work Order Requests

How do I submit a work order request?
Work orders are created and submitted online by an authorized representative with the assistance of a Student Activities staff member.  An authorized representative is required to schedule a work order consultation with a Student Activities staff member at least 14 days prior to the event by contacting the Student Organization Center (SOC) at 512-471-3065. Work order requests within 14 days of event date will not be accepted.

How will I know if my work order request has been approved?
The authorized representative who submits the work order request will be contacted via the email address they provided 2-4 business days after the form is submitted. The email message will state if the request is confirmed or denied.

Can I make changes or cancel my work order request? Will I be charged a cancellation fee?
Yes, authorized representatives can make changes or cancel a work order request. All changes/cancellations must be submitted at least 2 business days prior to the scheduled event.  You will be held responsible for all charges if you do not cancel the work order request at least 2 business days prior to the scheduled event.

All changes/cancellations must be emailed to studentorganizationrooms@austin.utexas.edu.

How do I pay for the charges billed to my student organization?
If a university academic or administrative unit will be paying for the work order services, the academic or administrative unit must complete the work order request process so that they are billed appropriately. The student organization must notify Student Activities when an academic or administrative unit is making a work order request on their behalf.

If a student organization is paying for the work order services, an invoice will be sent via email to the address that was provided in the original request.

To save costs, can I pick up and return requested tables and chairs from Facility Services?
Student organizations are not allowed to pick up and return tables, chairs, or any other items from Facility Services.

Will Facilities Services deliver and pickup work order items?
Yes. You will be charged labor fees for loading and delivery of requested items from Facilities Services warehouse. This will include overtime charges if delivery and pick up occur outside of regular Facilities Services hours (9 a.m. -3:45 p.m., Monday-Friday).


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